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Monsby LLP is a UK company and delivers products globally and not liable for any forms of custom fees. There is a chance your country may charge import taxes on Shipping from Monsby LLP.

All orders a processed within 7-30 business days (depends on availability of particular product).

The terms of product preparation and delivery indicated on the product pages are approximate. Covid restrictions in the policies of various companies, organizations, customs services and courier services can increase the time for preparing and shipping an order.

Please keep in mind we manufacture our items in different countries: the UK, Europe and the USA. Everything depends on where Mr. Monsby is located on particular moment. Thus the shipping cost would depend on a country of origin of a product.

We deliver via regular Post Service and DHL.

General policy
We refund or replace the pieces only in case they are damaged during the shipping. For other enquires please email us at [email protected]. Any damaged product should be reported within 14 days.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too